About Us

Please read these Terms and Conditions carefully before booking any travel services with Eureka Expeditions.
By making a booking, you agree to be bound by these Terms and Conditions.

1. General Information
   • These Terms and Conditions govern the relationship between the client (“you”, “your”) and Eureka Expeditions (“we”, “our”, “us”) for all travel services provided.
   • We are a registered travel service provider located at:
     Address: Los Jardines Ñ7 Santiago de Cusco, 08002
     Phone: +51 977 160 623
     Email: info@eurekaexpeditions.com
     
2. Booking and Payment
   • All bookings are subject to availability and confirmation.
   • A deposit of 30% is required at the time of booking. The balance must be paid 30 days before departure,
     unless otherwise specified.
   • Payments can be made via link and cash.
   • Prices are quoted in USD and are subject to change due to currency fluctuations, tax changes, or
     supplier increases.
3. Cancellations and Refunds

• • Client Cancellations:

    • More than 30 days before departure: 90% refund minus deposit or a fee.

    • Up to 15 days before: 50% refund.

    • Less than 15 days: no refund.

  • Company Cancellations:
    If we cancel a trip due to unforeseen circumstances (e.g., natural disasters, lack of participants), a 90% refund or rescheduling option will be offered.
  •  Refunds will be processed within 14 business days of confirmation.

4. Amendments
   • Changes to bookings may be subject to a service fee and any price difference.
   • All changes must be requested in writing and are subject to availability and supplier policies.
5. Travel Documents and Requirements
   • It is your responsibility to ensure you have a valid passport, visa(s), travel insurance, vaccinations,
     and other required documentation.
   • We are not liable for any issues arising from incorrect or missing travel documents.
6. Travel Insurance
   • Travel insurance is highly recommended for all travelers to cover trip cancellations, medical expenses,
     baggage loss, etc.
   • We are not responsible for any costs incurred due to lack of insurance coverage.
7. Health and Safety
   • You must inform us of any medical conditions, allergies, or special needs before booking.
   • We reserve the right to refuse participation if we believe your health or behavior may endanger yourself
     or others.
8. Liability
   • We act as agents for airlines, hotels, transport companies, and other third-party providers.
   • We are not liable for acts, omissions, or defaults of any third-party service providers.
   • We are not responsible for any loss, injury, accident, delay, or expense due to unforeseen events or
     force majeure.
9. Conduct
   • Travelers must follow the laws of the destination country and behave respectfully toward guides, staff,
     and fellow travelers.
   • We reserve the right to remove any traveler who causes disruption or danger to others.
10. Complaints and Disputes
    • Any complaints must be reported during the trip so we can attempt to resolve them.
    • Complaints made after the trip must be submitted in writing within 14 days of return.
    • Disputes will be governed by the laws of Peru.
11. Privacy Policy
    • We respect your privacy. Any personal information collected during the booking process will be used
      solely for travel arrangements and in accordance with our Privacy Policy.